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Practice 1 • Question 1/5

PulseFit Membership Cancellation

Email
Subject: Your PulseFit Membership Cancellation Dear Ms. Alvarez, Thank you for contacting our support team regarding your recent request to cancel your PulseFit Premium membership. We're sorry to see you go, but we want to make sure the process is as smooth as possible. Your cancellation has been processed and will take effect at the end of your current billing cycle on March 15. Until then, you will continue to have full access to all premium features, including personalized workout plans and live coaching sessions. Please note that under our refund policy, partial refunds are only issued if a request is submitted within seven days of the most recent charge; since your last payment was made twenty-two days ago, we are unable to offer a refund for this period. If you change your mind before March 15, simply log into your account and select "Reactivate Membership," and no further action will be required. We hope to welcome you back in the future. Best regards, Customer Support Team, PulseFit

Question 1

Why did the Customer Support Team send this email to Ms. Alvarez?